Opening Hours

Hours: Monday to Friday: 9.00am - 7.00pm | Saturday: 9.00am - Midday
Consulting times: 9.00am - 10.30am and 5.00pm - 6.30pm Monday to Friday and 9.00am - 11.30am Saturday

Consultation Charges (as of Feb 2022)

Consultation 1 (Initial) £39.37
Consultation 2 (Re-visit) £33.60
Consultation 3 (Check up) £21.00
Consultation (Small animal) £21.00

24 Hour Emergency Cover

In accordance with the rules of The Royal College of Veterinary Surgeons (RCVS) we offer a full 24-hour emergency service. This service is provided by Chelvets, New Barn Lane, Cheltenham, GL50 4SH  (01242 522022). If you have an emergency, call our surgery number (01452 757000) and you will be directed to the out of hours service.  The charge to be seen at Chelvets before midnight is £200 and after midnight is £300 (as of Nov 2021).

Overnight Care
We are not a registered hospital, but in the event that an animal requires treatment overnight, we will either hospitalise at our surgery where a vet or nurse will check periodically through the night or in the event that intensive care is required, Chelvets will admit the pet for overnight care.

Second Opinions/Referrals
Whilst most general surgery and treatments can be performed at the surgery, there are some appropriate specialist treatments that can only be carried out by referral Vets.  In the case of referral, your written permission will be sought to share your data with the referral vet.  Any treatment will be charged by the referral vet.

Written Prescriptions
Prescriptions are available from this practice for a fee of £18.90 per medicine. Please allow 24-48 hours’ notice when requesting your pet’s repeat prescription.
It is a legal requirement that a patient should be seen for a health check every 6 months to assess that current medicine and dose is still appropriate.  The standard charge for a re-examination is £39.37 (as of Jan 2022). Further information on the prices of medicines is available on request.

Payment Terms
All fees are due at the time of treatment. We accept card and cash payments. 

Insurance Claims
If your pet is insured, we will complete the admin required free of charge once your account is settled in full.  We endeavour to complete insurance claim administration with 2 working days of receipt.
At the discretion of the Practice, a direct claim to your insurer may be offered.  This will be subject to a written agreement from your insurer and consultation with ourselves.

Estimates
On request, we can provide you with an itemised estimate of the anticipated costs of treatment for your pet, and will always endeavour to contact you if this estimate is likely to be exceeded.  If however, immediate or urgent treatment is necessary we cannot guarantee the estimate will not be exceeded.

Formal Complaints
If you wish to raise a formal complaint.  Please contact the manager Jot Stevenson at the surgery in the first instance.   Your complaint will be investigated fully and will be responded to within 5 working days.  If you are not satisfied with the response, we request a formal letter/email be sent to the practice owner, Michael Stevenson at admin@stroudroadvets.co.uk.  The complaint will be reviewed and responded to accordingly.
Beyond this, if you think your concern is for The Royal College of Veterinary Surgeons (RCVS), you can contact them via their Veterinary Client Mediation Service on 0345 040 5834 or email: enquiries@vetmediation.co.uk

Your Data
Our Practice Management System complies with GDPR legislation, we do not share your data with any other business unless we have your express written permission to do so (e.g. for clinical referrals). We will ask permission to contact you via telephone/text or email when you register, you may change these permissions at any time.  Your details will be used to identify your pet in a clinical setting (i.e. for laboratory samples, vaccine reminders etc.)

We reserve the right to share your data should we need to employ a debt recovery agency to persue you for unpaid bills.